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What is ServicedeskPlus?
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It is an easy to use, web-based Help Desk Software that provides complete Request management in a very flexible manner.
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Features
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- Suitable for any kind of service environment
- Web based architecture
- Bilingual interface (Arabic & English)
- Unlimited number of users, IT Staff, Team, Supervisors and requests
- Paperless Solutions
- Application support from small to large organizations
- Minimum user Interactions
- User can create a new ticket or a ticket on behalf of somebody
- Supports multiple ways for creating tickets - Using Email, direct visit, Phone or Request form
- File attachment facility
- Facility to mention time frame to solve a request, the system will generate appropriate alerts
- Support automatic allocation of Tickets to an individual or a Team
- Support manual allocation of tickets
- Any time Supervisor can withdraw a ticket from assignee and reassign to another Individual or a team
- Automated alerts and reminders
- Support task escalation
- Track ticket history
- Track action history
- Reporting capabilities to see what are common problems and track responsiveness
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